Portal de Molina de Segura

www.portaldemolina.com

The Department of Consumer Molina de Segura organizes a program of activities to celebrate Consumer Day (13/03/2009)

The program of activities organized by the Department of Consumer Affairs of the City of Molina de Segura to celebrate Consumer Day was presented at a press conference Friday March 13, by the Mayor of the town, Eduardo Contreras Linares, and Councilmember Consumption, Estrella Perez Zafra.

With the aim of getting information to as many consumers as possible, be carried out three actions:

- ASPECT EDUCATION: from CONSUMER MUNICIPAL SCHOOL will act in schools, HEIs, etc., Through lectures tailored to the different ages at which they are addressed.

And presentations targeted to various groups, associations, etc.

For this purpose, with the collaboration of the Institute of Consumer Murciano, and develops in 16 schools (public, private and private).

The stakeholders are mostly AMPAS, Women's Associations and Neighbors, with a total of 14 papers commissioned.

The total number of lectures and seminars is 30 training activities.

They explain the fundamental rights enshrined in Articles 51 and 52 of our Constitution as well as developed in the revised Law for the Protection of Consumers and Users and the Statute for Consumers and Users of the Autonomous Community Murcia and the Municipal Consumer of Molina de Segura City.

The aim is that consumers know their rights and how to defend, considering that an informed consumer is the best basis to prevent problems from occurring in the acts of purchasing goods or services.

- Secondly, and considering the need to reach with information to more people, interventions are planned in different media, sending consumers and consumers information on the significance of March 15 from the point of view of consumption, the need for responsible consumption from different aspects (ethical consumption, social consumption and solidarity, fair trade and organic consumption with special attention to the three Rs: reduce, reuse, recycling), as well as solidarity among citizens in this time of crisis, not to mention the small business as a cornerstone of the local social structure.

It has produced a brochure with the slogan of the campaign, for a Responsible Consumption and United, which has been given a significant disclosure, and that affects the issues listed above.

- Finally, on Saturday March 14 at the Plaza del Ayuntamiento, from 10.00 to 14.00, there will be fun activities for children and adults who wish information on responsible drinking.

There will be music, theater and recreational activities, where information is combined with playful workshops.

Information panels will be placed on responsible consumption, distribution of balloons, giant balloons, games, parachute cloth, etc.

In addition, an information place where consumers can see through media the entire claims process and technical advice to consumer on how to act when presented a problem.

In the same plaza, children drew pictures about responsible consumption.

Among all of them will choose the most outstanding drawing by a jury appointed to the effect that, in addition to receiving a diploma and a prize will turn the cover of the booklet next March 15, 2010.

As pointed out by Councilmember Consumption, "we consider this very significant day for people who have a responsibility to ensure compliance with consumer legislation.

It is an opportunity to reach people and remind them that we are here to defend their interests and talk about the importance of knowing their rights and obligations as consumers. "

Estrella Perez has used the press conference to present the balance which meant the year 2008 for the council.

Currently offers local consumers the following services:

MUNICIPAL OFFICE OF CONSUMER INFORMATION (OMIC), where consumers advice and, where appropriate, present their complaints.

This service is complemented by the Legal Advice Service of a lawyer practicing in agreement with the Department of Consumer Affairs of the CARM

The main objective of the OMIC is the conduct of proceedings in the field of consumption, to promote a culture of citizenship, and respect for the interests and rights of consumers and businesses.

The summary of complaints and inquiries in the OMIC outstanding in 2008 is as follows:

The total appropriated, without adding legal advice and inspections, has been 12,665, of which 10,207 have been 2,458 inquiries and complaints.

DISTRIBUTION OF CONSULTATIONS BY MAIN SECTORS:

FOOD

Consumption only

MERCHANDISE

SERVICES

CONSULTATIONS

244

3.137

6.826

CLAIMS

545

1.897